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SP-35 Card Printer
SP-55 Card Printer
SP-75 Card Printer
 
Tru Photo Package
SmartePhoto Capture
Capture FAQ
 
ID Works Software
ID Works Basic Identification Software v5.1
ID Works Standard Identification Software v5.1
ID Works Enterprise Identification Software v5.1
 
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Capture FAQ

Question
The Datacard® Tru® photo solution cameras supplied by Datacard Group are expensive. How do I compete with the competition?

Answer
The Datacard Tru photo solution cameras are a part of an integrated solution compared to our competitors that provide an off-the-shelf camera. The integrated solution provides for seamless integration, meaning that the end user is not dependent on the camera manufacturer’s TWAIN or Video for Windows interfaces. The Datacard integrated camera software has an intuitive user interface that makes it easy for an operator to capture images and import to the identification software. Also included in the Datacard Tru photo solutions are all the necessary accessories required to begin production immediately – tripods, backdrops, stands and power adapters.

Question
Can I source the camera locally and purchase the Tru® photo software from Datacard?

Answer
Yes.

Question
Can Datacard® Tru® photo solution and Datacard® Tru® photo professional solution be used remotely?

Answer
Customers that have a need to use the camera remotely can easily capture the photo and save to the media card. You can easily download the images via the USB cable and use file input to import to Datacard® ID Works® identification software.

Question
Do all digital cameras work with the Datacard integrated software?

Answer
To develop the integrated software for Datacard® ID Works® identification software, there needs to be a means for the software to interact with and control the camera at a very basic level. This ability to control the camera allows us to optimize the camera settings and configuration for both the identification application and the environment. This controllability is one of the major reasons for the high image quality achieved by the integrated cameras. Most cameras do not support this ability to be controlled from a PC, and those few that do allow PC control all do it through different, proprietary interfaces. There is no one communications protocol that supports cameras from different manufacturers (some manufacturers use more than one protocol).

Question
Do higher quality images take up more file space?

Answer
The file size for higher quality digital images will be larger than the file sizes that have been common in the past. One needs to keep this in perspective along with other changes that have occurred with technology in the past few years. Keep in mind that it is difficult to find a hard drive for sale today that has less than 20 Gigabytes storage capacity. Most hard drives available today are 40 or 60 GB. Along with this, the CPU performance from a few years ago has significantly improved. The net result is that the impact of large image file sizes on today’s systems is less than the impact the old, smaller file sizes had on older systems.

Question
Can I purchase the tripod, backdrop and stands only from Datacard?

Answer
For tripods and individual components (backdrop only, stand only, etc.) you can order these though Pinnacle.

Question
Why did Datacard discontinue the fingerprint reader?

Answer
The manufacturer changed the fingerprint reader model and driver. They also made the decision that they would not UL certify the device. Since the reader does not meet FCC compliance, Datacard has chosen not to provide it.

Question
Does the Datacard® CS-100 digital camera have a power adapter?

Answer
No. Power is provided with two AAA alkaline batteries. We recommend that customers turn the camera off when not in use.

Question
The image quality of the Datacard® CS-100 digital camera is not consistent. Why?

Answer
Make sure that you did not disable the flash. For better consistency in capturing colored images, we recommend that the flash be enabled.



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